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Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using purr-hydrate.com, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or purchase our products.

2. Products and Services

Purr-Hydrate offers premium automatic water fountains designed for cats and dogs. We strive to provide accurate product descriptions and images, but we cannot guarantee that all information is error-free or complete. We reserve the right to modify or discontinue products at any time without notice.

3. Pricing and Payment

All prices are listed in USD and are subject to change without notice. We accept major credit cards and other payment methods as indicated on our website. Payment is due at the time of purchase, and orders will not be processed until payment is confirmed.

4. Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If your order is cancelled, we will refund any payment received.

5. Returns and Refunds

We offer a 30-day money-back guarantee on all products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund. Products must be in original condition with all packaging and accessories included. Return shipping costs are the responsibility of the customer unless the product is defective.

6. Product Warranty

All Purr-Hydrate water fountains come with a 1-year manufacturer warranty against defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by pets. To make a warranty claim, please contact our customer support team.

7. Limitation of Liability

Purr-Hydrate shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products. Our total liability shall not exceed the purchase price of the product.

8. Intellectual Property

All content on purr-hydrate.com, including text, images, logos, and designs, is the property of Purr-Hydrate and is protected by copyright and trademark laws. You may not use our content without express written permission.

9. Contact Information

For questions about these Terms of Service, please contact us at support@purr-hydrate.com